DistroPay

Refund & Cancellation Policy

Last Updated: August 6, 2026 • Compliant with Consumer Protection (E-Commerce) Rules & RBI Digital Guidelines

1. Subscription Cancellations

DistroPay operates on a transparent subscription billing model for API access and payment routing services. You can cancel your merchant subscription plan at any time directly through your billing dashboard with zero penalty or cancellation fee.

Upon cancellation, your API services and webhook triggers will remain fully active until the end of your current paid billing cycle. No further automatic renewals or recurring charges will be applied.

2. 7-Day Money-Back Guarantee

We offer a full 7-day money-back guarantee for initial subscription plan purchases. If you experience technical incompatibilities, integration challenges, or service issues that cannot be resolved by our 24/7 technical support team, you are eligible for a 100% refund of your initial subscription fee.

How to Request a Refund:

To initiate a refund request, send an email to bishtamber0@gmail.com or contact our support team on WhatsApp within 7 days of purchase. Please include your registered merchant email address, transaction reference, and registered account details.

3. Refund Processing SLA & Timelines

Approved refund requests are processed within 24 to 48 hours of verification. Depending on your bank or UPI service provider, the refunded amount will credit back directly to your original source payment method (UPI / Bank Account) within 2 to 4 business days in compliance with RBI resolution frameworks.

4. Customer Transactions & Disclaimers

DistroPay is a technical software and API infrastructure provider. Payments collected from your end-customers settle directly into your linked merchant bank accounts or UPI VPAs (0% aggregator cut).

  • DistroPay does not hold end-customer funds in escrow accounts.
  • Refunds, chargebacks, or product return disputes between you and your end-customers must be managed directly by your merchant business according to your customer refund policy.
  • In the event of duplicate subscription payments caused by network timeouts, our system automatically audits and initiates an immediate reversal.

5. Non-Refundable Scenarios

Refunds are not applicable under the following circumstances:

  • Requests submitted after the initial 7-day guarantee window.
  • Accounts suspended or terminated due to violation of Indian laws, fraudulent activities, or breach of our Terms of Service.
  • Add-on UPI ID slot purchases after successful activation.